FAQ
Got Questions? We've Got Answers
WHEN IS THE RIGHT TIME FOR THE FIRST SHOES?
The question of when is the right time for the first shoes depends entirely on you. We offer our baby shoes in different sizes, from 0 to 24 months, so mom and dad can buy them for as a newborn or older baby shoes. Our shoes are ideal for infants, pre-walkers, barefoot enthusiasts and as comfortable indoor shoes for active toddlers.
ARE THE SHOES WASHABLE?
Yes, you are welcome to wash our shoes. Cold machine wash with a mild baby detergent. Place the shoes in a mesh laundry bag to prevent damage. Hand washing thoroughly with clean water and mild baby detergent works best. Allow the shoes to air dry away from direct sunlight.
*(Do not use fabric softener)
DO YOU OFFER EXCHANGES?
No, we do not offer exchanges. Due to the handmade nature, products cannot be exchanged. For further info please visit our Delivery & Returns page.
HOW MUCH DOES DELIVERY COST?
Our standard tracked delivery costs AED 25 all over UAE and is free for orders over AED 210. For further info please visit our Delivery & Returns page.
DO YOU SHIP OUTSIDE THE UAE?
We currently ship only within the UAE. For shipping inquiries outside the UAE, please contact us at hugsandhops@gmail.com.
IS THERE A RIGHT AND LEFT FOOT?
No, our shoes can be worn on either foot.
ARE YOUR PRODUCTS AVAILABLE IN RETAIL STORES?
Our collection is only currently available online. For wholesale opportunities, please contact us on hugsandhops@gmail.com.
WHAT SIZE SHOE IS BEST?
Our Shoes are currently available for infants between the ages of 0-24 months old. Please refer to our Shoes Size Chart for the full list of measurements.
Couldn't find your answers?
We're here to help! If you couldn't find the answer you were looking for, please reach out to us directly.
Our team is happy to assist you.
TURN YOUR THOUGHTS INTO PRODUCTS
Let’s work together!
We accept custom orders through Instagram and WhatsApp. Get in touch with us for more information.
For any size, color or design customization of products available on our website, please contact us.